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Frequently Asked Questions
Can multiple people use the same account?
One account can only be accessed by one person at a time. If another person logs in to the same account, the first person will be logged out. For multiple people to use Infurnia at the same time, you need to buy multiple licenses.
What are Infurnia credits?
Within the Infurnia ecosystem, all products & services are charged with Infurnia credits. You purchase Infurnia credits with rupees. The cost of 1 Infurnia credit is Rs 1 (excluding taxes). These credits are then used to charge your design licenses as well as any add-ons or services like online rendering.
For instance, let's say you purchase 5,000 Infurnia credits for Rs 5,900 ( 5,000 + 18% GST) on the first of a month, and you have one designer. The designer fires 10 HD renders (cost 40 credit each), and 20 presentation renders ( cost 80 credits each) during the course of the month. At the end of the month, you will be charged as follows:
Design Usage : 2,000 Credits ( Team plan)
HD Renders : 400 Credits ( 10*40)
Presentation Renders : 1,600 credits ( 20*80)
Total Usage : 4,000 credits ( 2,000 + 400 + 1,600)
On the first of next month, you will be charged for 4,000 Infurnia Credits. This will be deducted from your balance of 5,000 Infurnia credits automatically. You can continue to use the software, and add more credits to your account at any time for a seamless experience.
If you are on a postpaid plan ( payments using credit card), you don't need to purchase Infurnia credits upfront. You will be charged at the end of the month, and you can pay for your usage at that time. In the example above, your monthly usage was 4,000 credits, so you will make a payment equal to Rs 4,720 ( 4000 + 18% GST) to purchase the credits required to settle your bill.
For instance, let's say you purchase 5,000 Infurnia credits for Rs 5,900 ( 5,000 + 18% GST) on the first of a month, and you have one designer. The designer fires 10 HD renders (cost 40 credit each), and 20 presentation renders ( cost 80 credits each) during the course of the month. At the end of the month, you will be charged as follows:
Design Usage : 2,000 Credits ( Team plan)
HD Renders : 400 Credits ( 10*40)
Presentation Renders : 1,600 credits ( 20*80)
Total Usage : 4,000 credits ( 2,000 + 400 + 1,600)
On the first of next month, you will be charged for 4,000 Infurnia Credits. This will be deducted from your balance of 5,000 Infurnia credits automatically. You can continue to use the software, and add more credits to your account at any time for a seamless experience.
If you are on a postpaid plan ( payments using credit card), you don't need to purchase Infurnia credits upfront. You will be charged at the end of the month, and you can pay for your usage at that time. In the example above, your monthly usage was 4,000 credits, so you will make a payment equal to Rs 4,720 ( 4000 + 18% GST) to purchase the credits required to settle your bill.
Within the Infurnia ecosystem, all products & services are charged with Infurnia credits. You purchase Infurnia credits with rupees. The cost of 1 Infurnia credit is $1. These credits are then used to charge your design licenses as well as any add-ons or services like online rendering.
For instance, let's say you purchase 120 Infurnia credits for $120 on the first of a month, and you have one designer. The designer fires 10 HD renders (cost - 1 credit each), and 20 presentation renders (cost - 2 credits each) during the course of the month. At the end of the month, you will be charged as follows:
Design Usage : 50 Credits ( Team plan)
HD Renders : 10 Credits ( 10*1)
Presentation Renders : 40 credits ( 20*2)
Total Usage : 100 credits ( 50 + 10 + 40)
On the first of next month, you will be charged for 100 Infurnia Credits. This will be deducted from your balance of 120 Infurnia credits automatically. You can continue to use the software, and add more credits to your account at any time for a seamless experience.
If you are on a postpaid plan ( payments using credit card), you don't need to purchase Infurnia credits upfront. You will be charged at the end of the month, and you can pay for your usage at that time. In the example above, your monthly usage was 100 credits, so you will make a payment of $100 to purchase the credits required to settle your bill.
For instance, let's say you purchase 120 Infurnia credits for $120 on the first of a month, and you have one designer. The designer fires 10 HD renders (cost - 1 credit each), and 20 presentation renders (cost - 2 credits each) during the course of the month. At the end of the month, you will be charged as follows:
Design Usage : 50 Credits ( Team plan)
HD Renders : 10 Credits ( 10*1)
Presentation Renders : 40 credits ( 20*2)
Total Usage : 100 credits ( 50 + 10 + 40)
On the first of next month, you will be charged for 100 Infurnia Credits. This will be deducted from your balance of 120 Infurnia credits automatically. You can continue to use the software, and add more credits to your account at any time for a seamless experience.
If you are on a postpaid plan ( payments using credit card), you don't need to purchase Infurnia credits upfront. You will be charged at the end of the month, and you can pay for your usage at that time. In the example above, your monthly usage was 100 credits, so you will make a payment of $100 to purchase the credits required to settle your bill.
Why is there an additional cost for clients outside Bengaluru ?
This fee enables our team to visit factories outside Bengaluru for onsite setup and onboarding.
What devices and platforms does Infurnia work on?
Infurnia is a completely cloud-based design software. So, you can use it from any laptop/desktop/tablet with a working internet connection. Currently, we only support 64-bit version of Google Chrome browser on all of these platforms.
What is the minimum and recommended system configuration required to use Infurnia?
Minimum Configuration
CPU: Intel Core i5 (11th Gen or newer) or AMD Ryzen 5 (4000 series or newer).
RAM: 8GB
Graphics card: Any dedicated graphics card with 2 GB VRAM
Recommended Configuration
CPU: Intel Core i7 (12th Gen or newer) or AMD Ryzen 7 (5000 series or newer), or Apple M-series (M1, M2, M3, M4).
RAM: 16GB
Graphics Card: Any Dedicated Graphics Card with 4 GB VRAM
CPU: Intel Core i5 (11th Gen or newer) or AMD Ryzen 5 (4000 series or newer).
RAM: 8GB
Graphics card: Any dedicated graphics card with 2 GB VRAM
Recommended Configuration
CPU: Intel Core i7 (12th Gen or newer) or AMD Ryzen 7 (5000 series or newer), or Apple M-series (M1, M2, M3, M4).
RAM: 16GB
Graphics Card: Any Dedicated Graphics Card with 4 GB VRAM
Which browser do you recommend?
We recommend 64-bit version of Google Chrome for the best experience.
What is the minimum and recommended internet speed required to run Infurnia?
Minimum
Download:5 Mbps
Upload: 1 Mbps
Recommended
Download: 25–100 Mbps
Upload: 10 Mbps
Download:5 Mbps
Upload: 1 Mbps
Recommended
Download: 25–100 Mbps
Upload: 10 Mbps
Does Infurnia offer API integration and white labeling services?
Yes, Infurnia offers comprehensive API integration, including CRM/ERP integration, Cabinet Creation API, and Custom APIs to suit your workflow.
Currently, we don't offer white labeling service.
Currently, we don't offer white labeling service.
How is the panel processing fee charged?
Once the design is ready for production, the Production designer will QC the project for manufacturing. Once they are satisfied, they can publish the project for production. All the panels in the project at the time of publishing for production are counted for calculating the panel processing fee.
How many free render credits do I receive with my design plan?
Each user on the design plan receives 100 free render credits per month. Once your monthly credits are exhausted, additional render credits can be purchased for ₹4 per credit.
What are the render credit costs for different types of renders in Infurnia?
- HD Renders: Unlimited free HD renders are included
- FHD Renders: Each render costs 1 credit
- 4K Renders: Each render costs 5 credits
- HD 360 Degree: 5 credits each
- FHD 360 Degree: 12.5 credits each
- 4K 360 Degree: 20 credits each
- 3D Renders: Each render costs 25 credits
- AI Enhanced render: Each render costs 2 credits
What is Infurnia onboarding fees?
We are now introducing onboarding fees to ensure a guided and seamless experience for all users. Here's a breakdown of the fees:
- Infurnia Business Subscription, Onboarding Fee : ₹40,000
- Infurnia Enterprise Subscription, Onboarding Fee : ₹1,00,000
Does Infurnia provide custom feature requests for enterprises and SMEs?
Yes, Infurnia offers custom feature requests tailored to your specific use case. This service includes an initial discussion to assess the feasibility of your request.
To upload your own catalog, what should be the file format of the 3d model?
You can upload 3D models in either *.blend, *.obj, *.skp, *.gltf, *.glp format.